Frequently Asked Questions about Ordering and Delivery of Nurish.Me Products
Are there any Customs Fees associated with my order?
Nurish.Me is not responsible for paying fees or rates charged by customs. It is the customer's responsibility to pay customs fees and rates.
If you refuse to accept your package at customs due to high customs fees, we are not responsible for refunding that order or reshipping the order via another carrier. The package will be abandoned at customs. If you want a refund on your order, you are responsible for paying the customs fee to ship the package back to us. As such, once the package is received back at our warehouse, you will be credited for the cost of your order minus the original shipping charge and minus the customs charge to send the package back to us (if you haven't paid it yet).
Nurish.Me is not responsible for reshipping orders that are refused at customs. If customs refuses a package, sends it back to us, and we receive it back from customs, we can issue you a refund for the order only if we receive the package back and if the contents are in sellable condition.
In the event the package is not returned to us by customs or is lost in transit, we cannot issue you a refund. We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost.
International orders/shipments may be subject to the possible opening of packages and inspection of goods by customs officials in the country of delivery.
Nurish.Me is not responsible for orders that are held up at customs, damaged by customs, or refused entrance by customs due to this process.
NOTE: Possible custom and duty charges will occur especially for Canadian customers.
Do you offer a wholesale program for licensed physicians or other clinicians?
If you are a licensed clinician, e.g., physician, acupuncturist, naturopath, chiropractor, etc., then contact us about our affiliate wholesale program for our products at firstname.lastname@example.org.
Can I cancel my order any time? If so, what are the terms?
We give you a 90-day money back guarantee for all unopened products. If you are ever dissatisﬁed with an order, you may return any opened product for a full refund within 30 days. These terms are not applicable for international orders.
My tracking link is not working. What should I do?
If the link is not working, you can try to copy and paste the number into the search tool at the shipper’s website. If that still does not work, then contact customer service at email@example.com (please provide your e-mail order conﬁrmation) and your tracking information will be corrected.
Can I track my package?
Yes, you will receive the tracking number for your order at the time your order is placed. Any problems or questions can be addressed by customer service at firstname.lastname@example.org, and we will help you.
I want to change my monthly subscription to a longer-term plan. What do I do?
If you want to modify your subscription, go back to your proﬁle and update your subscription preference. The change will take effect on your next renewal date.
I want to change from a one-time order to a subscription. What do I do?
You can make any changes to your account by visiting your proﬁle and selecting the products and subscription package you prefer. You can immediately proceed to check out with your new preferences.
Why can I not add an additional subscription to my account?
If you already have a subscription and want to place an order for someone else, you need to create a new account. Having a separate account for each customer allows us to properly track all orders and billing and shipping information. This method assures you that we can provide you with the best possible customer service, including timely deliveries of your orders. If you need any help creating a new account, please contact customer service at email@example.com, and we will help you.
Why was my subscription cancelled?
If you were notiﬁed that your monthly subscription was cancelled, but you did not request a cancellation, then it could have been due to an error in your stored payment information and/or we were unable to process your payment due to some other error. Our standard procedure is to process your credit card three times and contact you via email twice prior to cancellation to best ensure your subscription continues as planned. Please contact customer service at firstname.lastname@example.org, and we will remedy this problem immediately.
Is shipping really free?
Yes, you can receive free USPS ground shipping in the continental United States on individual orders over $100.
What should I do if I have not received my order?
If your package does not arrive in the amount of time according to your order placed, then please contact customer service at email@example.com. We will identify the problem and resolve it immediately.
How long will it take for my order to arrive?
Your order will be received according to the shipping method you selected at checkout. Thus, free shipping corresponds to 5-7 business days, and 2-day expedited shipping ordered by 2 PM EST corresponds to the end of the next 2 business days.
How are monthly orders delivered?
We use standard logistics and fulﬁllment procedures to ensure that your orders will be received on time and without any interruptions. Thus, you can count on Nurish.Me to provide you with the customer service that is second to none. Our monthly subscription features a schedule that times each shipment on the day of the month before you ﬁnish the prior month’s amount according to the daily serving. If you decide to change your daily amount, then you can notify our team to adjust the shipping schedule accordingly. Until you make any changes, all future shipments will be processed every 30 days. When you need to change your schedule, contact us for help at firstname.lastname@example.org.